Infonix Solutions LLC ("Infonix", "we") runs this website. This policy explains how we handle the personal information you share with us through it.
What we collect
- Order details: your name, email address, phone number (if given), billing and delivery addresses, the items you order and any order notes.
- Messages: your name, email address, phone number (if given) and what you write to us through the contact form.
- Technical details: like any website, our hosting provider receives basic information such as your IP address and browser type when you visit.
We never ask for or store card or bank details on this website. There is no online payment.
Health information
Please don't send diagnoses, prescriptions, insurance numbers or other medical details through our forms or by email. If your order needs any documentation, we'll explain how to provide it safely during our phone call.
How we use it
- To confirm and fulfil your order, including the confirmation call, your invoice and delivery.
- To reply to your messages and questions.
- To keep records we are required to keep by law.
We don't use your details for advertising, and we don't sell or rent them to anyone.
Who we share it with
We share only what's needed with the service providers that help us run the business, such as our website and email hosting provider and delivery carriers. They may use your information only to provide those services to us.
This website also loads fonts from Google Fonts and code libraries from the jsDelivr network. These services receive your IP address when your browser requests those files.
Cookies and storage
We don't use advertising or tracking cookies. Your cart is saved in your own browser (local storage) so it's still there when you come back. You can clear it at any time by emptying your cart or clearing your browser data.
How long we keep it
We keep order records for as long as needed to provide support and meet legal and tax obligations. Messages that don't lead to an order are deleted when they're no longer needed.
Your choices
You can ask us to see, correct or delete the personal information we hold about you, subject to records we must keep by law. Contact us using the details below and we'll respond promptly.
This website isn't directed at children under 13, and we don't knowingly collect their information.
Contact
Questions about this policy? Email care@infonixsolutionsllc.com or call +1 (850) 409-7102. If we change this policy, we'll update the date at the top of this page.