Shipping costs
Shipping is a flat $49 per order, however many items you choose. Prices are shown in US dollars, and no sales tax is added at checkout.
Confirmation and invoice
We don't take payment online. When you place an order:
- You see your order number on screen straight away.
- A member of our team calls you to confirm the equipment, sizing and delivery details.
- Once everything is confirmed, we email your invoice and arrange delivery.
Delivery
We deliver within the United States. Your expected delivery timing is confirmed during the phone call, and we'll let you know if anything changes.
Returns
If something isn't right, contact us within 30 days of delivery and we'll help. To be returned, items should be unused, clean and in their original packaging.
For hygiene and safety reasons, some items can't be returned once used or opened, such as braces and supports that have been worn, and personal care supplies. We'll tell you before you order if an item falls into this group.
Damaged or incorrect items
If your equipment arrives damaged, or isn't what you ordered, please contact us within 7 days of delivery. Keep the packaging if you can, and we'll arrange a replacement or correction at no extra cost.
Cancellations
You can cancel an order at no cost at any time before your invoice is paid. Just call or email us with your order number.
Questions
Call +1 (850) 409-7102 or email care@infonixsolutionsllc.com, or use our contact form.